Terms of Service

The Volaryx service is operated by Ondřej Hubáček, Company ID (IČO): 07371578, VAT ID (DIČ): CZ9612011750, registered office at Františka Metelce 174, 391 75 Malšice, Czech Republic, registered in the Trade Licence Register (the “Provider”). Contact e-mail: info@volaryx.com.

These Terms of Service govern the rights and obligations between the Provider and the business that has created a user account and uses the Volaryx service (the “User”). By registering an account, the User confirms that they have read and agree to these terms.

Volaryx is a software-as-a-service (SaaS) offering that lets the User — a provider of 3D printing services — offer their own customers an online 3D-printing price calculator, receive quote requests, and manage them in an administration panel. The exact scope of features for each plan is set out in the current pricing available on the Provider’s website; the Provider may develop and change the scope of features over time.

The service is intended exclusively for businesses. By registering, the User represents that they are creating the account in the course of their business activity. Consumer protection laws do not apply to the relationship between the Provider and the User.

The User must provide truthful and up-to-date information when registering and in the account settings (in particular billing details). The User must protect their account credentials and is responsible for all activity carried out under their account. If the User discovers that their account has been misused, they must notify the Provider without undue delay.

The Provider may refuse a registration or terminate an account that violates these terms or applicable law.

The service is offered in a free plan and paid plans. Current prices, limits and the scope of each plan are set out in the pricing on the Provider’s website. Prices are stated excluding VAT; VAT is added in accordance with applicable law.

Subscriptions are paid in advance for the chosen billing period (monthly or annual) through a payment gateway. The subscription renews automatically until cancelled by the User. The following rules apply:

• Upgrading to a higher plan takes effect immediately; the User pays a pro-rated top-up for the remainder of the current billing period.
• Downgrading to a lower plan, or switching from annual to monthly billing, takes effect only at the end of the period already paid for.
• Cancelling a subscription is possible at any time; the paid plan remains active until the end of the paid period, after which the account reverts to the free plan.
• Payments already made are non-refundable, including on a pro-rated basis, unless mandatory law provides otherwise.

The Provider may change the pricing. A price change affecting an active subscription will be announced to the User at least 30 days in advance; if the User does not agree, they may cancel the subscription before the change takes effect.

The free plan does not entitle the User to any particular scope of features or limits; the Provider may change them without prior notice.

The calculator computes prices exclusively from inputs that the User has configured themselves in the administration panel (material prices, rates, surcharges, shipping, VAT and other parameters). The User is solely responsible for the accuracy, completeness and up-to-dateness of this configuration.

The price shown by the calculator and the submitted quote request are a non-binding basis for negotiation between the User and their customer. Submitting a quote request does not create a contract; whether, at what price and on what terms the User accepts the order is entirely the User’s decision. The Provider is not a party to the relationship between the User and their customer and is not liable for the fulfilment of obligations arising from that relationship, nor for the accuracy of prices resulting from the User’s own configuration.

The User agrees not to:

• use the service in violation of applicable law or to distribute unlawful content (including files and text uploaded by the User or by their customers through the User’s calculator);
• interfere with the operation of the service, circumvent its security, plan limits or technical measures, or place an unreasonable load on the service;
• resell, rent out or otherwise provide the service to third parties as if it were their own, except for the intended use (embedding the calculator on the User’s own website);
• reproduce, decompile or imitate the service’s software, or derive their own products from it.

If these obligations are breached, the Provider may temporarily suspend the account, or in serious cases terminate it, without compensation.

Where a customer of the User enters their details in the calculator (name, contact information, addresses, uploaded files), the User is the data controller of that data, and the Provider processes it on the User’s behalf as a data processor. The terms of this processing (the data processing agreement) form part of the Privacy Policy and are entered into upon acceptance of these Terms of Service.

The User is responsible for meeting their own information obligations towards their customers (in particular their own terms of service and privacy information, which they may link to from within the calculator).

The Provider offers the service “as is” and makes reasonable efforts to keep it running continuously, but does not guarantee any particular level of availability. Operation may be temporarily limited, in particular due to maintenance, updates, or outages of third parties (hosting, payment gateway and other subprocessors). The Provider will attempt to announce larger planned outages in advance.

Support is provided via the contact e-mail address. For the purposes of support, troubleshooting and service administration, the Provider may access the User’s administration account; such access is logged and limited to what is necessary.

The Provider is not liable for harm arising from the User’s incorrect configuration of the calculator, content uploaded by the User or their customers, outages of third parties, or use of the service in breach of these terms. The Provider is not liable for lost profit or indirect damages.

The Provider’s total liability for harm arising from one or more related events is limited to the amount the User has paid for the service in the 12 months preceding the harm. This limitation does not apply where excluded by mandatory law.

The User may cancel their account at any time in the administration panel. Cancelling the account starts a 30-day grace period during which the cancellation can be reversed; once it expires, the User’s account and data are permanently and irreversibly deleted. Retention and deletion of personal data is governed by the Privacy Policy.

The Provider may discontinue the service with at least 3 months’ notice; in that case, any unused portion of a prepaid subscription is refunded on a pro-rated basis.

The software, look and feel, and know-how of the service are owned by the Provider; the User only obtains a non-exclusive, non-transferable right to use the service for the duration of their account. Data that the User adds to the service (price lists, text, logo, quote requests) remains the User’s own.

The Provider may amend these terms to a reasonable extent, in particular as the service evolves or applicable law changes. Changes will be announced to the User at least 14 days before taking effect (by e-mail or in the administration panel). If the User does not agree, they may cancel their account before the change takes effect; continued use of the service constitutes acceptance of the change.

The legal relationships arising from these terms are governed by the law of the Czech Republic, and the courts of the Czech Republic have jurisdiction to resolve them. If any provision is or becomes invalid, the validity of the remaining provisions is not affected.